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For emergencies, we aim to be at your door within one hour across Greater Manchester. For scheduled work, we typically offer appointments within 2–3 working days, though we can often fit urgent non-emergency jobs in sooner. We'll always give you a specific time window so you're not left waiting around.

No — we never charge a call-out fee. You'll receive a clear, upfront quote before any work begins, and the price we quote is the price you pay. There are no hidden extras, no surcharges for evenings or weekends on emergency calls, and no nasty surprises on your invoice.

Yes, Smith Plumbing is fully Gas Safe registered (Reg. No. 547821). All of our engineers who carry out gas work hold individual Gas Safe ID cards, which they're happy to show you on arrival. You can also verify our registration directly on the Gas Safe Register website.

Absolutely. All of our workmanship comes with a 12-month guarantee as standard. If anything we've fitted or repaired develops a fault within that period, we'll come back and put it right at no extra cost. Manufacturer warranties on parts and appliances apply on top of this.